Refund and Exchange
Merchandise in original condition may be returned for refund or exchange within 14 days of purchase with original receipt. Any merchandise ordered, custom made, or altered at the customer's request is not returnable.
We guarantee our jewelry is free from defects in materials and craftsmanship for the life of the jewelry. We will replace or repair any purchase found to be defective at no cost to you. This guarantee does not include normal wear and tear.
If you ever decide to upgrade your diamond, we'll give you full retail credit toward another diamond twice the size.
Lifetime Clean And Polish
Jewelry Creations will clean, inspect and polish your purchase at no cost for the life of the purchase.
Purchases over $1,000 always come with a complimentary appraisal. We are happy to appraise any piece of jewelry, whether purchased with us or not. Feel free to bring your jewelry in at anytime for an appraisal estimate.
We will size your purchase one time at no cost regardless of when it was purchased. Please note that some items are not sizable.